Privacy Policy

1. Who we are

This Privacy Policy describes how eSIMNIO (operated "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, create an account, purchase or use eSIM products, or contact support. It should be read together with our Terms & Conditions. If you access our services through a partner or employer, their privacy notice may also apply to how they handle data they control.

2. Information we collect

We collect information in the following situations:

  • Account and profile. Name, email address, password or authentication credentials, and preferences you provide when you register or update your account.
  • Orders and eSIM usage. Plan or product selected, order and payment status, currency, activation or usage-related identifiers we need to deliver the service, and support tickets tied to your purchase.
  • Payments. Payment is processed by payment service providers. We typically receive limited billing details (for example, transaction status, partial card metadata, or billing country) rather than storing full card numbers on our own systems.
  • Communications. Information you send when you email us, use chat or contact forms, or interact with customer support, including the content of your messages.
  • Compliance and fraud prevention. Where required by law or reasonably necessary to prevent abuse, we may process additional verification data (for example, government-issued ID or proof of address). We collect such information only when needed and tell you why at the time of collection when practicable.
  • Device and technical data. IP address, approximate location derived from IP, browser or app type, device identifiers, operating system, language, referring URLs, and dates and times of access—used to operate the site, secure accounts, and understand aggregated usage.
  • Cookies and similar technologies. We use cookies, pixels, or local storage for essential site functions, preferences, analytics, and (where applicable) advertising measurement. You can control many cookies through your browser settings; essential cookies may be required for checkout or sign-in.

3. How we use information

We use personal information to:

  • Provide, activate, and troubleshoot eSIM services and your account;
  • Process payments and send transactional messages (receipts, security alerts, service notices);
  • Provide customer support and respond to requests;
  • Detect, prevent, and investigate fraud, abuse, or security incidents;
  • Comply with legal obligations and respond to lawful requests from authorities;
  • Improve our website, products, and user experience, including through analytics in aggregated form;
  • Send optional marketing communications where permitted—you can opt out using the unsubscribe link or by contacting us.

4. Legal bases (where applicable)

If you are in the European Economic Area, United Kingdom, or similar jurisdictions, we rely on appropriate legal bases such as: performance of a contract (providing the service you requested); legitimate interests (for example, securing our platform and improving our products), balanced against your rights; consent, where we ask for it (such as certain cookies or marketing); and legal obligation, where the law requires us to retain or disclose data.

5. How we share information

We do not sell your personal information. We may share information with:

  • Service providers who assist us with hosting, analytics, email delivery, customer support tools, security, and payment processing—only as needed for their services and subject to appropriate safeguards.
  • Connectivity and eSIM partners (such as mobile network operators or eSIM platform providers) as required to provision plans, activate profiles, and resolve technical issues.
  • Professional advisers and authorities when required by law, to enforce our terms, or to protect rights, safety, and security.
  • Business transfers in connection with a merger, acquisition, or sale of assets, in which case we will require the successor to honor this policy or notify you of changes.

6. International transfers

We and our subprocessors may process data in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) for transfers from the EEA, UK, or Switzerland to other countries.

7. Retention

We keep personal information only as long as needed for the purposes above, including to meet legal, accounting, or reporting requirements. Retention periods vary: for example, account data is kept while your account is active and for a reasonable period afterward; transaction records may be kept longer where the law requires; support logs may be retained for a limited period for quality and dispute resolution.

8. Security

We implement technical and organizational measures designed to protect personal information against unauthorized access, loss, or alteration. No method of transmission over the Internet or electronic storage is completely secure; we strive to follow industry practices appropriate to the nature of the data we handle.

9. Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or export your personal information; restrict or object to certain processing; withdraw consent where processing is consent-based; or lodge a complaint with a supervisory authority. California residents may have additional rights under the CCPA/CPRA (including knowing categories of data collected, requesting deletion, and opting out of "sale" or "sharing" for cross-context behavioral advertising—though we do not sell personal information in the conventional sense).

To exercise these rights, contact us at support@esimnio.com or via our contact page. We may need to verify your identity before fulfilling certain requests.

10. Children

Our services are not directed at children under 16 (or the age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

11. Third-party sites

Our website may link to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing personal information.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. If changes are material, we will provide additional notice where appropriate (for example, by email or a notice on our website).

13. Contact

For privacy-related questions or requests: support@esimnio.com.

Last updated: April 5, 2026